Refund policy

Buying credits should be as simple as using them. This policy explains when we refund and how to ask.

1. Summary

Situation	What we do
You bought a pack and used no credits, within 14 days	Full refund
You used some credits, within 14 days	Refund of the proportional value of the unused credits
More than 14 days have passed	No refund, but credits never expire: use them whenever you like
A generation failed	The credit is not used. If it was deducted by mistake, we restore or refund it
You do not like the result	Press "Another style" (uses a new credit). Successfully generated images are not refunded
The service was down for more than 30 consecutive days and you could not use your credits	Refund of unused credits, with no time limit

2. Right of withdrawal (14 days)

If you buy as a consumer in the European Union, you may withdraw from the purchase within 14 calendar days without giving a reason.

Credits are digital content delivered instantly. That is why, before you pay, we ask you to accept this statement:

I ask for the service to start immediately and I understand that once a credit is used to generate an image I lose my right of withdrawal for that credit. Unused credits can be refunded within 14 days of purchase.

As a result:

• Unused credits are refunded if you ask within 14 days. If you used none, we refund the full amount. If you used some, we refund the amount paid multiplied by the fraction of unused credits (for example, a 10-credit pack for 9 EUR with 3 credits used: we refund 6.30 EUR).
• Used credits count as a service already performed with your express consent and are not refunded (Article 103(m) of the Spanish Consumer Protection Act, implementing Directive 2011/83/EU).

When we refund credits, we remove the refunded credits from your balance.

3. Failed generations

We deduct a credit only when the image is generated successfully. If the tool shows an error, the credit stays in your balance. If you believe a credit was deducted without delivering the image, write to us with the approximate time and we will restore it. If you prefer cash, we refund it at the same per-credit price you paid.

4. How to request a refund

Email guillermojulian.gallegogonzalez@gmail.com with:

1. The order number (shown in the Lemon Squeezy confirmation email).
2. The email address used at purchase.
3. Which refund you are requesting (full, proportional or a specific credit).

We reply within 5 working days. You can also request it through Lemon Squeezy support, since Lemon Squeezy processed the charge.

5. How it is processed

Refunds are executed by Lemon Squeezy, LLC, the merchant of record that charged you, to the same payment method you used. Once approved, the money usually appears in your account within 5 to 10 working days, depending on your bank. Lemon Squeezy issues the corresponding credit note. If you paid in a currency other than the euro, the refunded amount may differ slightly because of your bank's exchange rate.

6. Chargebacks

If you have a problem, write to us before disputing the charge with your bank. A chargeback freezes the order and takes longer to resolve than a direct refund. We reserve the right to suspend the credit balance linked to a disputed order while it is resolved.

7. What this policy does not cover

• Successfully generated images whose result you do not like (you can try another style with a new credit).
• Credits lost by deleting the browser cookie without saving the order number, when the order cannot be identified. With the order number and email you can always recover them at https://homestaged.app/en/recuperar.
• Use that breaches the Terms and conditions.